1. It is believed that only about __________ percent of communication between two people in the same speech community is verbal.
2. Examples of nonverbal communication include posture, hand gestures, and __________.
3. What common message is communicated by raising the eyebrows in Borneo, thrusting the head forward in Malaysia, and rocking the head from side to side in India?
4. Why must we be cautious of overgeneralization when studying nonverbal communication?
5. In addition to avoiding overgeneralization, we must also avoid the assumption that __________.
6. An Indian colleague places her palms together at chest level, fingers pointed up, and says "Namaste." What is she communicating to you?
7. Which of the following form of nonverbal communication is an example of an artifact?
8. What determines the depth and duration of a bow in Japanese culture?
9. Why is business gift giving not considered a "pure gift," as defined by Malinowski?
10. Effective signs of a person's emotional state as well as his or her behavioral expectations of others can be gleaned from __________.
11. How would your conversation with an Arab friend differ from a similar conversation with an American friend?
12. Lowest levels of gaze during conversation have been found among __________.
13. An American practice known as __________ involves giving people just enough eye contact to acknowledge their presence, but immediately withdrawing that eye contact so the person is not singled out.
14. Cultures that are more reserved in their use of gestures tend to view more exaggerated gesturing as __________.
15. The gesture of hands clasped over the head used by Soviet Premier Khrushchev in the 1960s was intended to be __________, but was perceived as __________.
16. What is the traditional function of hats as part of British women's dress?
17. You are an American working in Saudi Arabia. In which of the following places would it be most important or beneficial to wear the traditional abayah?
18. In the U.S., the transition from "business formal" to "business casual" dress coincided with __________.
19. Americans typically choose a distance of about __________ for normal conversations.
20. Which of the following individuals has a liminal role, linking together distinct and/or disparate groups?
21. While GM found resistance to cubicle office environments in both American and Indian laboratories, the reasons for the discontent differed. Why?
22. Why has video conferencing never taken off as a tool for telecommuting in the U.S. and Europe?
23. What is the key shortcoming of drawings as a form of communication?
24. Which of the following statements best represent the relationship between nonverbal communication and language?
25. Which of the following statements is true of nonverbal communication and social roles?
26. Employees with multi- or bilingual skills are sometimes known as __________ for their ability to bring two groups together.
27. What common argument is used to suggest that American businesspeople do not need to be bilingual?
28. A U.S. coal company is beginning a new business partnership with mining operations in China. Which of the following individuals would likely be the most effective translator for a meeting?
29. The anthropological term worldview refers to a system of __________.
30. What is suggested by speaking the local language?
31. What percentage of U.S. citizens has a functional proficiency in a second language?
32. Which of the following is the best way to reduce errors in translation?
33. At a planning session, your British colleagues decide to "table" an item on the agenda. This means you will __________.
34. Of the several thousand known world languages, __________ are spoken by over 95% of the world's population.
35. Which of the following languages has the greatest number of speakers worldwide?
36. Which of the following statements is true of the English or Navajo languages?
37. What nation has a national "language police" to protect their language from the influx of foreign words?
38. The Sapir-Whorf hypothesis states that language is __________.
39. Masculine and feminine nouns are generally considered inconsequential flukes of grammar. However, Boroditsky found that __________.
40. The important social distinction between uchi and soto, or __________, is also reflected in the Japanese language.
41. Your new colleague from China does not have much to say during your business meeting. What is a culturally-appropriate explanation for his silence?
42. Which of the following people would be likely to have more assertive and direct speech than a typical North American?
43. Which of these statements is true regarding gender differences in speech in the United States?
44. Which of the following is an example of situational language use?
45. You observe two people greeting each other. One says "Good morning, Mr. Smith"; the other replies "Good morning, Fred." Based on this simple exchange, what can you conclude about their relationship?
46. What is the purpose of slang?
47. A euphemism replaces a word that is believed to be too __________.
48. Why are jokes difficult in cross-cultural situations?
49. Which of these topics is generally taboo for American small talk, but would be considered appropriate by German businesspeople?
50. What benefit do Internet dictionaries offer over traditional printed dictionaries?