1. _____ communication involves the exchange of information among colleagues and peers on the same organizational level, such as across or within departments.
A) Diagonal
B) Hierarchical
C) Horizontal
D) Upward
E) Downward
2. Which of the following statements is true about organizational culture?
A) It is sometimes supported by behaviors, programs, and policies.
B) It exists only in the top management of an organization.
C) It can only be conveyed through formal communication between managers and subordinates.
D) It is seldom seen in profit-making businesses.
E) It is absent in large organizations.
3. A "tall" organization typically has:
A) many layers of managers.
B) a wide span of management.
C) managers who spend a great deal of time supervising.
D) managers who perform more administrative duties than in flat organizations.
E) a decentralized structure.
4. Banks having separate departments for commercial banking activities and for consumer or retail banking illustrates:
A) functional departmentalization.
B) geographic departmentalization.
C) customer departmentalization.
D) seniority-based departmentalization.
E) product departmentalization.