according to the sites content provider tqm is the, Management Theories

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according to the sites content provider tqm is the

For an additional perspective on quality and the managerial and organizational commitment necessary to achieve the highest quality standards, find the Total Quality Management (TQM) tutorial webpage at https://home.att.net/~iso9k1/tqm/ tqm.html. Choose the "Introduction" link and read the content provided there.

a. According to the site's content provider, TQM is the foundation for what activities? What are the principles of TQM, as discussed on this site?

b. Of these TQM activities and principles, which seem to focus most on the customer?

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