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Recognized Trends-Knowledge Management Organization Behavior

Two general trends have emerged to represent Knowledge Management in the literature and actual practice:

I. Tangible knowledge assets captured and retained in organization structures and systems. For example, R & D (research and development) outcomes, patents, copyrights, royalties, licenses, and information on employees, customers, suppliers, products and competitors; and

II. Intangible knowledge or intelligence possessed by employees and other stakeholders (customers. Suppliers, owners, consultants), for example, their experience, skill, and ideas.

 

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