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Performance gap in radiology department

What key questions you need to have answered in order to reach some sort of reasonable conclusion about the performance gap causes?

The following lines list some of the key questions that are required to address the research objectives:

1. Do you have quality knowledge about all the procedures that are carried out in radiology department?

2. Are you capable of being patient, helpful and kind with the patients coming up for distinct services offered by your department?

3. Do you think the machines and tools available at the department are up-to-date and go well with the customer's requirements or they need up-gradations?

4. What do you think can be the reason behind the poor customer satisfaction and according to you can help overcome this situation?

5. To what extent do you think that the hospital administration is responsible for such customer dissatisfaction?

6. Is there any staff training mechanism prevalent in the hospital?

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