Difference between KPO and BPO
What is the difference between KPO and BPO?
Expert
Difference between KPO and BPO are:
1. Meaning: BPO is a contractual service to wholly manage, operate and deliver one or more business process whereas KPO is a supplementary value chain of processes where the accomplishment of objective is reliant on skills, understanding and experience of people doing the work. 2. Potential: BPO market is long period process in nature whereas KPO market may not be long period process. 3. HR Requirement: It needs individual with basic graduate qualification whereas KPO requires specialized people from relevant fields.
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