Difference between KPO and BPO

Question

What is the difference between KPO and BPO?

Answer 1

Difference between KPO and BPO are:

1. Meaning: BPO is a contractual service to wholly manage, operate and deliver one or more business process whereas KPO is a supplementary value chain of processes where the accomplishment of objective is reliant on skills, understanding and experience of people doing the work.
2. Potential: BPO market is long period process in nature whereas KPO market may not be long period process.
3. HR Requirement: It needs individual with basic graduate qualification whereas KPO requires specialized people from relevant fields.