Question: What types of professionals should be chosen for this project, and why? Types refers to the specific training and/or experience that is needed. You have been asked to serve as project manager for a project in a large health-care facility. The facility's senior administrators want to revamp the patient care process due to ongoing complaints about long waits on hold when attempting to make an appointment, long lead times to schedule (e.g., the patient is told ‘there are no openings for a month'), and long waits even for a scheduled appointment. Patients also complain about the difficulty of communicating directly with their provider. Finally, patients have complained about the frustration of ‘fragmentation,' where a patient checks in at the main desk, checks in again in the provider's area, checks in again for any lab or test work, etc.