The problem-solving process involves seven steps (the first five of which are part of the decision-making process):
Define the problem
Identify the alternatives
Determine the criteria
Evaluate the alternatives
Choose an alternative
Implement the selected alternative
Evaluate the results
What type of errors might occur at the various steps of the process that can impact the quality of a decision or future decisions?
Can you find examples from your own experience or from the media that demonstrate what errors occurred and how the error impacted the quality of the final results?