Interview Assignment
Conduct an interview with a customer service manager / supervisor or a manager related to sales of any company and ask the following questions:
1. What motivates you to assume and retain your position?
2. How your company built a successful customer base?
3. As a manager, what is your greatest fear and how you manage it?
4. What do you think are the 3 top skills needed to do your job?
5. Based on customer service feedback, what are some turnoff identified?
6. What have you done to reduce these negative complaints?
7. What new development is the company actively involved in to retain customers, get new customers and increase sales?
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.