What are some of the advantages of retaining some level of human processes within a business system?
We know that everything cannot be computerized. One of the reasons why some apparently simple activities cannot be fully computerized is the need for tacit knowledge. Consider, for example, a hotel receptionist who has to rapidly identify whether a person checking in is part of a family coming together, a group of travelers. A simple activity like this may involve visual, hearing, and other clues which are learnt over many years and are difficult to elicit and formalize in any notation and implement in any computer algorithm. Think, for example, of other activities you are familiar with that involve tacit knowledge.
Based on these, what are some of the advantages of retaining some level of human processes within a business system?