Difficult Conversations Case Study "We Need to Talk"
Review Mastering the Art of Feedback
Using these support materials, complete We Need to Talk question - outline your background information and what a possible conversation would look like, including possible alternative reactions and responses
Some items you should include:
• Background information on the problem (briefly restate the problem presented in the case)
• What/where/when/how/and with whom you are going to gather information to investigate the issue
• Any potential HR/legal issues with this situation?
• When/where you will conduct the meeting?
• The outline of the meeting with manager comments
o Purpose
o Description of behavior/issue with impact of behavior
• Possible employee reactions - manager's response
• Consequences of continuing the behavior
• Solution you would support to resolve the issue
• What do you think would be the most challenging part of this conversation and how would you overcome it?
• How will you incorporate the "giving feedback" principles? (show consideration, withhold judgment, deliver at an appropriate time, provide freedom to change or not, check for readiness, check for clarity - from Mastering the Art of Feedback)
• What issues do you anticipate in receiving feedback from the employee? (your reaction)