Problem: Services have become an increasingly important part of the US and the global economy. The services that can be purchased today range from hotel accommodations to temporary workers in business to health care. It is not that any of these services is new or unique, but the choices that consumers have between providers of these services has increased substantially. As the 21st century begins, there is a service revolution.
Compare THIS SERVICE REVOLUTION with the INDUSTRIAL REVOLUTION OF A CENTURY AGO.