My topic is CRM ( customer relationship management) of Optus and problems related to crm and we need to make crm for Optus but as it is group assignment so my part is just "project implementation "which includes 1- refine project plan 2-Identifiy technology customisation needs 3-prototype design,test,modify and roll-out..... Words should not more than 500 and not include journal information if u wants to give example it should b Australia(Optus)