The ticketing system must be Virgin Australia Online Air Ticketing system answer all 6 question apa reference 3 user must have 3 scenario each which is 9You are required to analyze the effectiveness of the Virgin: Australia online Air ticketing system. To do this you are required to employ at least two data gathering techniques one of which must be observation. You will need to research the existing online ticketing system and other information you can find about the airline. You also need to observe how at least three users interact with the system. You need to script two or more scenarios for each of these users and then observe their interaction. For instance two possible scenarios might be as follows:
You want to travel to the Melbourne next Friday. Before reserving your seat, you want to be sure that you can finish packing without rushing it, and reach the airport on time. You therefore want to find out when your flight is departing on that day.
Your friend is arriving today from Brisbane and you want to check what time the flight will arrive so you can pick them up. Check the arrival time and details for a specific flight number.
Questions :
1.What are the major business objectives and processes that the airline company carries out?
2. List the information systems and subsystems that are used to support their portal and describe how they are related to the overall business objectives and processes . If the exact Information System cannot be identified then use the generic terms for the appropriate information systems.
3. Detail the scenarios you developed and how the users you observed interacted with the systems when carrying out the tasks of those scenarios.
4. Describe the stakeholders involved. Who are they? Why do analysts need to consider their interests?