Question 1
As discussed in "Privacy and the Internet: Lives of Others," Facebook gains when more people share more information because:
a. the site becomes more popular with young people.
b. it is easier to protect the innocent.
c. it can increase traffic against which it sells advertising.
d. it means fewer people are using MySpace.
Question 2
According to "Privacy and the Internet: Lives of Others," Buzz is a social-networking service launched by Yahoo.
True
False
Question 3
As pointed out in "Privacy and the Internet: Lives of Others," leaders of Facebook are in no way concerned about complaints regarding their privacy policies.
True
False
Question 4
Some drivers, as explained in "Automotive 'Black Boxes' Raise Privacy Issues," object to event data recorders in automobiles for all of the following reasons except that they:
a. are automatically placed in new cars.
b. cannot be turned off by drivers.
c. contain information that can be turned over to anyone with a court order.
d. become a permanent feature of an individual's driving record.
Question 5
The first car company to be able to upload information from a car's event data recorder, as mentioned in "Automotive 'Black Boxes' Raise Privacy Issues," will be:
a. Honda.
b. Toyota.
c. General Motors.
d. Mercedes-Benz.
Question 6
As indicated in "Automotive 'Black Boxes' Raise Privacy Issues," all of the following are details available from event data recorders in automobiles except
a. how fast the vehicle was going.
b. whether the occupants were wearing their seatbelts.
c. whether the brakes or accelerator were being pressed.
d. if the driver was texting.
Question 7
As noted in "Digital-Privacy Rules Taking Shape," Do Not Target would still allow data to be collected for market research and product development purposes.
True
False
Question 8
As detailed in "Digital-Privacy Rules Taking Shape," the FTC and the online-advertising industry:
a. completely disagree on the definition of "Do Not Track."
b. are working towards an agreement on the meaning of "Do Not Track."
c. agree that there is little utility in having a "Do Not Track" mechanism in Web browsers.
d. want consumers to foot the bill for activating "Do Not Track."
Question 9
The main charge of corruption in Wal-Mart's operations in Mexico, as put forth in "Wal-Mart Hushed Up a Vast Mexican Bribery Case," involve bribes to:
a. avoid taxes.
b. avoid import duties.
c. skimp on employee benefits.
d. obtain building permits.
Question 10
The chief executive of Wal-Mart de Mexico, as maintained in "Wal-Mart Hushed Up a Vast Mexican Bribery Case," has been exonerated of any involvement in the systematic corruption that seems to have taken over the company's Mexican operations.
True
False
Question 11
Joseph Lewis, the head of Wal-Mart's Corporate Investigations department, as reported in "Wal-Mart Hushed Up a Vast Mexican Bribery Case," was told in a performance review soon after his investigation in Mexico that his highest priority should be to:
a. determine the full extent of the bribery in Mexico.
b. eliminate the perceptions that his investigators are too aggressive.
c. formulate a plan for quickly and quietly removing the worst offenders in the bribery case.
d. conduct background investigations into the Mexican officials who received the bribes.
Question 12
Water, as explained in "Cause for Concern," is going to become the top environmental issue for North America and the rest of the world because while population is increasing:
a. there are no efforts to regulate per-capita water consumption.
b. water is still not seen as an endangered, vital resource.
c. international laws do not adequately regulate water supplies and transfers.
d. infrastructure concerning water has not kept up.
Question 13
According to "Cause for Concern," American Standard believes that its biggest challenge with regard to sustainability is to convince customers that:
a. higher quality products will outlast more cheaply made ones.
b. American manufacturing is a worthwhile goal to pursue.
c. more water does not equal better performance for their products.
d. products can be both environmentally proactive and sanitary.
Question 14
The United States, as reported in "Cause for Concern," is leading the world in concern for sustainability issues concerning water.
True
False
Question 15
As suggested in "Serving Unfair Customers," to answer the question "When does a customer's bad judgment (or, when do bad manners) cross the line to unfairness?", it is particularly useful to consider three concepts, including all of the following, except:
a. the severity of the harm the customer causes.
b. the frequency of the customer's problematic behavior.
c. intentionality.
d. potential retaliation.
Question 16
As reported in "Serving Unfair Customers," research shows that customer injustice contributes to employee stress and turnover when it is allowed to increase the employee's effort in what is termed:
a. performance equilibrium.
b. the employer expectation factor.
c. ethical compromise.
d. emotional labor.
Question 17
As identified in "Serving Unfair Customers," the customer who may be either situational or chronic and who is a hybrid of both the rule breaker and the opportunist is the:
a. prima donna.
b. threatener.
c. storyteller.
d. returnaholic.
Question 18
According to "Serving Unfair Customers," as an impression-management strategy to diffuse customers' negative reactions and convey respect, organizational justice researchers recommend the use of:
a. monetary appeasement.
b. explanation.
c. unconditional apology.
d. third-party moderation.
Question 19
As brought out in "Serving Unfair Customers," the bicycle shop owner who ordered an abusive customer out of the store strengthened his organizational culture that day, rather than weakened it.
True
False
Question 20
According to "First, Make Money. Also, Do Good," Intuit offers free online income-tax preparation software and filing services for lower-income households earning:
a. $31,000 or less.
b. $35,000 or less.
c. $28,000 or less.
d. $32,000 or less.
Question 21
As presented in "First, Make Money. Also, Do Good," it was Milton Friedman who first promoted the concept of shared value.
True
False
Question 22
As given in "First, Make Money. Also, Do Good," the shared-value concept is:
a. based upon the concept of "profits before people."
b. a business philosophy championed by Milton Friedman.
c. based upon corporate self-interest as well as social concerns.
d. a business philosophy popular during the 1960s.
Question 23
As noted in "Doing Good to Do Well," the company with the largest corporate volunteer operation is:
a. Intel.
b. IBC.
c. International Business Machines Corp.
d. CDC Development Solutions.
Question 24
According to "Doing Good to Do Well," employees do not receive their regular salaries while volunteering in developing countries.
True
False
Question 25
As profiled in "Outside-the-Box Ethics," the company used by the author to illustrate how to create and sustain an ethical culture is:
a. Intel.
b. Microsoft.
c. Cisco.
d. Verizon.
Question 26
As mentioned in "Outside-the-Box Ethics," the list of 100 Best Corporate Citizens is published annually by Forbes magazine.
True
False
Question 27
As described in "Outside-the-Box Ethics," words like trust, honesty, and values are part of the vernacular in an ethical company.
True
False
Question 28
As detailed in "Outside-the-Box Ethics," all of the following are characteristics that set apart companies with an ethical culture, except:
a. ethics is only relevant at the executive level.
b. leaders encourage a two-way dialogue about business conduct.
c. ethics is not a "program," but a way of doing business.
d. employees are actively engaged as corporate citizens, aligned with the company's values.
Question 29
The collection of managers who work for Berkshire Hathaway, as maintained in "Hiring Character," are unusual in a number of ways, including that they:
a. are self-educated.
b. work for lower salaries than most other executives.
c. are likely to be independently wealthy.
d. were trained in areas apart from those with which they are now involved.
Question 30
When Warren Buffett applied to Harvard Business School, as put forth in "Hiring Character," he was rejected on the grounds that he:
a. had few references willing to vouch for his character.
b. was unlikely to be a success at managing others.
c. did not have the grades necessary to succeed.
d. was too young to be successful.
Question 31
When Ed and Jon Bridge sold their jewelry chain to Berkshire Hathaway, as pointed out in "Hiring Character," the two cousins allocated a substantial portion of the proceeds to their employees as a reward for helping the company succeed.
True
False
Question 32
As set out in "United Technologies' $1 Billion Employee College Plan," the benefits of the plan to UTC are all of the following except:
a. upgraded employee skills.
b. lower pension costs.
c. an educated workforce.
d. laid-off employees could find a job more easily.
Question 33
According to "United Technologies' $1 Billion Employee College Plan," of the 32,000 degrees obtained by UTC employees, ______ percent were in the U.S.
a. 75
b. 65
c. 90
d. 85
Question 34
As revealed in "United Technologies' $1 Billion Employee College Plan," in 2010 the company trimmed the plan by:
a. restricting it to married employees.
b. requiring 10 years of service for program eligibility.
c. eliminating the stock bonus for degree completion.
d. limiting grants to graduate-school degree programs.
Question 35
As claimed in "United Technologies' $1 Billion Employee College Plan," the college plan currently enrolls about 10,000 employees.
True
False
Question 36
As described in "A Time for Ethical Self-Assessment," Siemens recently agreed to pay $1.6 billion to U.S. and European authorities due to charges that it:
a. routinely falsified documents to swindle investors.
b. ran a Ponzi scheme that defrauded thousands.
c. used bribes and kickbacks to secure public-works contracts.
d. frequently used payoffs to quiet internal whistle-blowers.
Question 37
As noted in "A Time for Ethical Self-Assessment," when Enron higher-ups wished to move forward with certain dubious financial dealings they:
a. sought an exemption from the company's ethics policy.
b. ignored the company's ethics policy.
c. falsified documents to make it seem as though they were following the company's ethics policy.
d. re-wrote the company's ethics policy.
Question 38
As claimed in "A Time for Ethical Self-Assessment," the "mirror test" is also know as "The Ethics of Prudence."
True
False
Question 39
As presented in "A Time for Ethical Self-Assessment," Siemens officials tried to justify their unethical actions by:
a. pointing out that "everyone else does it."
b. asserting that they were trying to keep from jeopardizing jobs.
c. pointing out that, technically, what they did was not illegal.
d. covering them up with payoffs to would-be whistle-blowers.
Question 40
As defined in "A Time for Ethical Self-Assessment," "The Ethics of Prudence," lay out clearly what correct ethical behavior is in given situations.
True
False