The company started as a small family business and expanded to its current size two years ago. It has had an excellent reputation with local insurance companies and has received a great deal of business through word of mouth. However, the company is recently having problems with many elements of its business, including:
Quality of work (many cars return for time consuming adjustments after repair)
Employee motivation (low productivity, absenteeism)
Supplier relations (many orders are filled incorrectly and arrive late)
Safety (three workers were injured last month and were forced to miss work)
Scheduling (many customers are unhappy with the time required for repairs)
What would you recommend as long-term solutions for this company? Describe how your solution would impact each of the problems listed above.