Problem:
Imagine that you are part of a team that has been assigned with opening a new market in Canada. A few items have been shipped already, but the delivery time is too long due to paperwork problems with the U.S. Customs Service. This information is based on complaints received from your representatives. This problem needs to be resolved quickly or the company will be placed in a difficult position and may lose the opportunity to be successful in opening this market. Talk about what could be the problem and how it can be resolved in a timely manner. Assume a role on the team and present what you think may be a problem or a poorly defined process or task you are performing. The goal is to determine where the glitches are occurring so they can be resolved promptly and implemented immediately.