Question 1: Show the impact emotional labor has on employees.
Question 2: Describe affective events theory and identify its applications.
Question 3: Contrast the evidence for and against the existence of emotional intelligence.
Question 4: Contrast the three components of an attitude.
Question 5: Summarize the relationship between attitudes and behavior.
Question 6: Summarize the main causes of job satisfaction.
Question 7: Describe the Myers-Briggs Type Indicator personality framework and assess its strengths and weaknesses.
Question 8: Identify the key traits in the Big Five personality model.
Question 9: Understand the implications of employee engagement for management.
Question 10: Compare and contrast goal-setting theory and management by objectives.
Question 11: Describe the job characteristics model and evaluate the way it motivates by changing the work environment.
Question 13: Show how flexible benefits turn benefits into motivators.
Question 14: Identify the motivational benefits of intrinsic rewards.