Assignment: Providing Quality Service
A positive guest experience is mainly the result of guests who have positive encounters and interactions with employees who provide the utmost quality service. Based on the hospitality industry of the Airlines (from first paper), identify methods, strategies, and tools this industry uses to deliver the "wow" factor and enhance the guest experience.
Write a five to six page paper in which you:
1. Describe how the industry involves the guest in order to provide quality service.
2. Summarize two service standards the industry uses to meet customer expectations.
3. Recommend one "wow" element the industry could apply to each of the two service standards in order to make the guest's experience more memorable.
4. Recommend at least one way the industry could better provide information to its guests.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.