Question 1:
Custom Wine Colorado Glasses of Leadville, Colorado, has just collected data from 75 defects from the day's production.
a) As quality expert, you decide to construct a Pareto diagram for the analysis of internal failures. What are the 5 steps to follow?
b) Briefly describe five other common quality tools.
c) What is the importance of quality tools and techniques?
Question 2:
a) What are the seven steps to Strategy Development? Illustrate these steps by taking an example of your choice.
b) What is Strategy Deployment and how is it different to Strategy Development?
c) Explain the importance of Strategy Development?