Perform research on the topic of personal work planning. In your own words, explain the importance of creating and maintaining personal work plans. If you are not working, but are part of an association or know of an organisation, please answer the question accordingly.1) assistant) journal related to your job role. At the end of each day, make entries to answer the following questions:
The example that I have used in this question is based on my previous job experience as a billing / office administrator in a crane and heavy transport company.
A. What were the most important activities that needed to be achieved today?
The major duty of this role was to complete everyday billing and invoicing. In additional, part of the role is to be receptionist, as we are taking bookings at the depot it is very important to not miss any phone calls from potential customers. Therefore, phone answering need to be put into the first priority.
B. How do these relate to my job description, responsibilities and accountabilities?
The job description is billing and office administrator which undertake a range of functions to make sure the administration activities within an organisation run smoothly. The functions including billing, phone answering and report / communicate with head office.
C. How do these related to the overall objectives and goals of the organisation?
By complete my everyday tasks, will help organisation to achieve their sales, maintain good relationship with customers and efficient billing process.
D. What measures of success apply to these activities?
Multitasking skill is needed as phone rings constantly, to be success on this role is it important to manage tasks from time to time as there is constantly interruptions.
E. Was my time used effectively to contribute to the achievement of these tasks and activities? Why or why not?
As there is a systemized time schedule that was set up in the first place, my time used effectively to achieve these tasks and activities.
Monday
Collecting wages base employees' timesheets and enter into payroll system
Phone answering, Billing and Invoicing
Mailing
Tuesday
Send off salary base employees' timesheets to payroll (Every Fortnight)
Phone answering, Billing and Invoicing
Wednesday
Phone answering, Billing and Invoicing
Mailing
Thursday
Phone answering, Billing and Invoicing
Prepare BHP Billing Report (Every Fortnight)
Friday
Phone answering, Billing and Invoicing
Mailing
Complete crane safety check form and enter into system
Ordering office supplies and uniforms
End of Month
Complete monthly billing before 5th each month
Accrual any incomplete job to next month
Prepare end of month billing report to accountants
2) Use the personal work journal you created in question 2 of this assessment. write a short report reflection on how effective you are at personal work planning and organising. ( 1 page maximum)
Personal work plan include the key accountabilities and responsibilities of the individual's role which reflected the individual's job description. By doing personal work planning, the work requirements of the role can be addressed within the right timeframes and right activates are being completed (Hughes, 2010).
To develop a good personal work plan, it is important to have a clear understanding of the job role requirements and tasks that need to be done. Secondly, set the individual goals to achieve the KPIs of the job role and overall contribute the organisational goals. Based on the work journal from question 2, job role requirements are clearly stated and tasks have been allocated into each day based on the timeframe. The personal work plan sat up based on the time schedule request by the company and information handed from the person previously doing this role. By following the tasks on the timesheet, it helped me to pick up the job quickly at the beginning. As times goes and more experience gained during this job, I have changed the tasks around the schedule to meet the maximum efficiency in my own way.
As it was mentioned earlier, phone answering is the first priority of this job as it is important for the business to take every business opportunities. However, taking incoming calls consistently will affect the efficiency of working on the other tasks. In order to enhance individual effectiveness, multitasking skill is and time management skills are required
3) Based on your what you've learned from this chapter, design a number of recommendations and strategies, that you can implement in your personal work planning and organising to improve any areas of your work performance and the management of your individual time. Indicate how each of these recommendations and strategies will enhance your capability to plan and organise work. (1 page Maximum)
-Collect employees' timesheets daily
Every Monday, wages base employees' weekly timesheets need to be signed by manager and entered into payroll system. However, some employees forgot to hand in their timesheets and this will delay payroll process. To avoid this situation, I would recommend collecting timesheets everyday and making sure all timesheets have been collect before Monday.
-Minimise mistakes on billing invoice
Billing is the second important role of this job, and it is important to make sure minimum mistakes on the invoices. It is time consuming to getting feedback from customers and re-issue invoices.
-Self-evaluation
Getting feedback from peers and clients will address underperformance area, improve individual performance and develop potential opportunities.
Part 2
1. Using the internet or appropriate print media, locate a current article that refers to the importance of individuals using initiative in the management of business requirements.
https://www.mindtools.com/pages/article/initiative.htm
2. In your own words, write a short analysis (1 Page) of the article explaining how initiative assists in the management of business requirements and the achievement of business objectives.
Initiative is the capability of an individual to be decisive, take the first step, use discretion, test and apply a new approach, embrace a challenge without being told. Initiative is defined as "work behaviour characterized by its self-starting nature, its proactive approach, and by being persistent in overcoming difficulties that arise in pursuit of a goal" by researchers Michael Frese and Doris Fay.
3. Use the personal work journal you created in Assessment 1. Review the Journal in the context of managing completing demands and priorities.
a) Identify and list four competing demands
b) Identify the importance of each one of the four demands
c) Identify the urgency of each one of the four demands
d) Allocate the priority of each one of the four demands
e) How does the ability to manage these demands effectively impact on the execution of your job role?
4. Using a table, create a list of personal priorities and demands that you need to manage on a regular basis. For each one identify the following:
a) The time required.
b) The frequency required
c) Whether you actually completed the priority or demand
d) For those you completed, reflect on how you feel about these.
e) For those you do not get to complete, reflect on how you feel about these.
An example entry has been included to demonstrate what is required in the tabl
Priority or demand
Time required
Frequency
Completed
Y or N
Feeling
Gym visit
hours
Twice weekly
N
Disappointment- am letting my fitness run down
5. Using the internet or other appropriate resource, research the following and write a report. (2 pages ) 33-50 page 15/18
Cotton, Peter, and Peter M. Hart. "Occupational wellbeing and performance: A review of organisational health research." Australian Psychologist 38, no. 2 (2003): 118-127.
This report needs to discuss the following:
a) The importance of organisational focus on employee health and wellbeing
There are numbers of advantages for an organisation to ensure employee's health and wellbeing. By doing so, it will make sure employee retention, improve employee engagement and commitment to the objectives of the organisation, improve social reputation, competitive 3dge as an employer of choice and decrease risk of business loss caused by employee absenteeism.
b) Examples of policies and processes that organisation have introduced to manage this focus area
c) The importance of employees'' participation in programs offered to enhance health and well being
d) The importance of individuals to manage stress and health
Increase levels of fitness, emotional wellbeing, ability to operate at optimal performance levels and potential to attain peak performance levels.
A healthy
Part 3
1) "Competency standards provide an effective benchmark for requirements and expectations of an individual's skills and knowledge". In a short report (maximum 1 page ) discuss this statement and highlight the importance of having clear competency standards associated with a job role.
Competency standards define the requirements for effective workplace performance in a discrete area of work, work function, activity or process. They are used as the basis for defining learning outcomes and assessment benchmarks within the Vocational Education and Training (VET) sector.
2) Do you think that is possible to succeed in your job role or in your academic studies, without constructive and objective feedback? Why or why not? Give an example to illustrate your answer.
3) "Development is the responsibility of the individual". Discuss this statement in a report (approximately 2 pages). Provide clear reasoning to support the merit of this statement with regards to the individual's responsibility as compared to the responsibility of the organisation to develop the individuals within it.
4) How can involvement in professional and personal networks impact on the ability of an individual to perform well in their job roles and enhance their future career prospectus? In your answer, provide for examples of different types of networks and how each one can specifically contribute to the success of the individual (maximum 1and half pages)