New Products, Customers, and Markets
The home page of this module identifies several measures of the learning perspective, such as:
- Real time availability of accurate customer and internal process information to front line employees
- Ability to launch new products
- Ability to create more value for customers
- Ability to penetrate new markets
- Alignment of employee incentives with overall organization success factors
- Rate of improvement in critical customer-based and internal processes
Find one specific example of a measure of learning and growth measure that you feel could be critical to an organization, but difficult to measure.
can you provide some or any feedback on the above information and can you also provide and refe plesae?