Managing Conflict
You are facing conflict: You are managing two service employees embroiled in an ongoing disagreement. One employee accuses the other of being "grumpy and sloppy on the job. He's also pretty lazy." The other employee accuses the first of being "terse and surly with customers and very difficult to work with. I just don't like to talk to him." Examine the personal conflict styles, discuss the behavior, and suggest ways to solve this problem.