Management-meeting and exceeding the customer expectations


Management Theory and Practice:

In your response, select one of the management theories in the textbook, explain the elements that are the foundation of the management theory you selected, and how the theory identifies the roles and skills of the manager. Additionally, describe three management skills necessary for the effective management of an organization. Outline three management roles in relation to the management of people and organizational processes.

Plunkett, W. R., Allen, G. S., & Attner, R.F (2013). Management: Meeting and exceeding customer expectations (10th ed.). Mason, OH : South-Western Cengage Learning.

Required Resources:

Articles:

Kiechel, W., III. (2012, November). The management century. Harvard Business Review 90(11) 63-75. Retrieved from the EBSCOhost database.

Leidner, D.E., & Elam, J.J. (1994). Executive information systems: Their impact on executive decision making. Journal of Management Information Systems, 10(3), 139-155. Retrieved from the EBSCOhost database.

Maslow, A.H. (1943). A theory of human motivation. Psychological Review, 50(4), 370-396. Retrieved from the EBSCOhost database.

Quinn, R.E., & Kim, C. (1983). Organizational life cycles and shifting criteria of effectiveness: Some preliminary evidence. Management Science, 29(1), 33-51. Retrieved from the ProQuest database.

Kiechel, W., III. (2012, November). The management century. Harvard Business Review 90(11) 63-75. Retrieved from the EBSCOhost database.

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