Assignment: Internship Evaluation (Housekeeping Supervisor)
1. Think back over the past 10 weeks about the goals you identified at the beginning of your internship. Were the goals met? Did you change any goals along the way? If your goals were not met please explain why and what you think could have been done differently?
2. Identify any mistakes or shortcomings in your performance? What did you learn? What would you have changed if anything?
3. What were some of the challenges and/or difficulties of this internship? How did you work through the challenges?
4. Did your supervisor provide you constructive on-going feedback? How often? How did you incorporate that into your learning?
5. Did you feel you were utilized to the fullest? Why or why not? Was most of the work challenging and stimulating?
6. Did you work well with your supervisor? Coworkers? Why or why not?
7. List the various areas or departments that you got to experience.
8. Did you get to touch supervisory work in any way (help with scheduling, shadow a supervisor or manager, etc.)? Explain what you did, shadowed, or experienced.
9. Did this internship give you a realistic job preview of your field of interest? How can you use what you learned to help define your career path?
10. Overall how would you rate your internship experience? (Check one)
_____ Excellent learning
_____ Good learning
_____ Average learning
_____ Below average learning
_____ Poor learning
Explain why?
11. Would you recommend this internship to other students? Why?
12. Provide any other feedback/thoughts you would like to report about your internship experience including what actually happened at the workplace.
Evolution Paper
As you prepare to end your second internship within the hospitality industry, look back and explore the evolution of your attitudes, skills, and philosophy of service and leadership. Where are you now as a hospitality professional and how did you get here? How have you changed? In doing this, please compare and contrast the organizations in which you worked for your two internships, which is Starbucks manager and Hilton housekeeping supervisor. Explore the organizational structure, company culture, industry recognition, staff morale, training and development, customer perceptions, etc. and how they contributed to your evolution of thought and skills. Further, explore how the roles you assumed in these organizations varied, examining your transferable and adaptable skills. Identify which organization type you most preferred working in and how this may impact your job search post-graduation. Draw upon your Hospitality Leadership in-class learning, and any other real world experiences you have had. Really use this paper to take serious stock of who you are today and how you got here. Paper should be at least 5 pages. Typos, incorrect words, and sloppy grammar reflect poorly on you and will be reflected in your grade for the paper - so proofread out loud (double spaced, all margins 1 inch or less).
Additional Information on my task while I am a hotel housekeeping Supervisor:
Job Description - Hotel Housekeeping Supervisor
-Hiring and Interview housekeeper/housemen staff
-Train and supervise housekeeper/housemen on cleaning, safety, and maintenance tasks
-Set up hotel rooms to brand standard.
-Check rooms and common areas, including hallway, elevator, swimming pool, breakfast area, bathroom, laundry area, fitness center, and meeting space.
-Assign rooms to housekeeper and replacement for DND rooms.
-Assign floor and tasks to housemen.
-Respond to Customer complaints and fulfill special requests.
-Oversee hotel's furniture and room condition by replacing or contact engineer.
-Motivate team member and oversee staff daily assignment progress.
-Perform cleaning tasks when staff are shorthanded
-Inventory management
-Knowing daily vip guest and deliver vip goods
-Record lost and found items
-Ensure room status is vacant at checkout time
-Create checklists, guidelines that is beyond brand standard
-Assignment include communicate with guests at breakfast and lobby area.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.