List four words to use and four words to avoid list and

Question

Customer Service Module Assignment-

1. List four words to use and four words to avoid.

2. List and define the five methods of communication.

3. What factors can cause people to have poor listening skills?

4. What characteristics can an individual's voice reveal about him or her?

5. Explore some tactics for recording information received by telephone. What procedures does your company use?

6. How can the development of customer intelligence enhance relationship marketing with specific clients?

7. How should you respond if a face-to-face customer refuses to maintain eye contact?

8. How do you view voice mail systems as a customer? As a customer service provider?

9. What information should be included on a fax cover sheet?

10. Investigate the privacy issues related to e-mail.

Answer 1

Make sure to properly consider the questions illustrated below and answer the following questions accordingly. Q1. List 4 words to make use of and four words to avoid. Q2. List and state the five techniques of communication. Q3. What are the factors can cause people to encompass poor listening skills? Q4. What features can an individual's voice reveal regarding him or her? Q5. Discover some tactics for recording information obtained by telephone. Illustrate procedures does your company make use of? Q6. Illustrate how can the growth of customer intelligence improve relationship marketing by means of particular clients? Q7. Illustrate how must you respond if a face-to-face customer rejects to maintain eye contact? Q8. Illustrate how do you view voice mail systems as a customer or as a customer service provider? Q9. Illustrate what information must be comprised on a fax cover sheet? Q10. Examine the privacy issues associated to e-mail.