If management wants to promise its customers an average, Operation Management

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If management wants to promise its customers an average

Question: You have been asked to determine the average wait time for a process that has caused problems for the management of your company. From data you collected over a two-week period (which you feel are representative), you have determined the following:

Average process utilization: 80 percent

Average processing time: 10 minutes

Average job arrival rate: 10 minute

Processing time, standard deviation: 50 minutes

Arrival rates, standard deviation: 100 minutes

a. What is the average wait time?

b. If management wants to promise its customers an average wait time in the system of no more than 24 hours, what recommendations would you provide management on how to change the operation of the process of concern?

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