Assignment
Total Quality Management (TQM) has an important role in any company; with the implementation of this program, companies can continuously improve their performance. Thus, organizations will be able to considerably meet their internal and external clients' needs in terms of services and product quality, and develop an efficient and profitable business
The paper below analyzes how this concept was implemented by British Airways, since it is among the first companies to implement such a program.
Anca Madar, Implementation of total quality management Case study: British Airways, Bulletin of the Transilvania University of Brasov Series V: Economic Sciences • Vol. 8 (57) No. 1 - 2015.
1. Identify the quality problems for British Airways.
2. Summarize the implementation of TQM by British Airways and the outcomes.
3. Provide suggestions to improve implementation and results.
4. Comment on how effective it would be if British Airways employed Six Sigma techniques.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.