HR in a Call Center
You are the HR Director in a call center. The call center manager is newly promoted, and has no experience with hiring. She just notified you of the need to hire 15 customer service representatives to start in the next training class (30 days from today).
Develop a detailed response to address the following questions:
What process will you use to recruit a diverse pool of quality candidates? Consider the various recruiting methods available. What is your rationale for that approach?
What interviewing method will you use and why?
What will you do to ensure a reliable and valid screening process is used?
How will you prepare the call center manager for her role in hiring?
Be sure to cite research used in developing your response to those 4 questions.