Harvard Case Assignment: Filene's Basement : Inside A Fired Customer's Relationship
Answer the following questions thoroughly in 2 pages, I attached photos of the reading below:
1. How valuable was Norma to Filene's Basement? What value did she provide to the retailer?
2. How valuable was Filene's Basement to Norma? What value did it provide in her life?
3. How would you characterize Norma's relationship with Filene's Basement? What type of relationship does she have? What are its rules of engagement? How did those rules emerge and change over time? What are the critical inflection points in the relationship and how did they shape the type of relationship that emerged and its value to each of the parties?
4. Should Filene's Basement have fired Norma? Why or why not? If yes, on what grounds? If no, what else could Filene's Basement have done? What responsibility does Filene's Basement bear for creating and/or encouraging Norma's "bad behavior"? What could they have done differently to forge a different relational trajectory.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.