Discussion: Social Media
You have assigned the task as Market Manager to scan social media web sites and try to mitigate the negative consumer posting from a recent crisis. Explain how organizations use social media to communicate with their consumers through a crisis and evaluate how the negative comments were handed by the organizations. Asses a recommendation for better communication and explain why.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.