Imagine yourself to be the owner of small retail store based in various locations in the Okanagan (Kelowna, West Kelowna, Penticton). You have a team of three managers, one at each of these locations. Keeping professionals excited about work that is routine and standardized and chaotic is a major challenge for any employer. How could you use technical, human, and conceptual skills to maintain an environment that encourages innovation and professionalism among your team?