Discussion: Complex Change
Review "Managing Transformation at National Computer Operations (NCO)" on pages 70-73 of the course textbook. How could Finnvold conduct an organizational diagnosis that might begin his implementation? Comment on NCO's readiness for complex change and two ways you might ensure mutual engagement if you were in Finnvold's position. Cite ideas from Chapter 3.
Text Book: Spector, B. (2013). Implementing organizational change: Theory into practice (3rd ed.). Upper Saddle River, NJ: Prentice Hall.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.