Question 1: A project manager and the team members have prepared reflected on their experiences in the project and prepared reports that explain what went right, what went wrong and what could be done better. Such reports contain valuable knowledge acquired from working on the project and reduces the cost of executing similar projects in the future. What is the correct term for these reports?
a. Audit report
b. Lessons-learned reports
c. Project change requests
d. Revised project plans
Question 2: Frederick Herzberg propounded the Motivation-Hygiene Theory which classified workplace factors as motivators and hygiene factors (causing dissatisfaction). According to this theory, which one of the following list is a hygiene factor?
a. Advancement
b. Larger Salary
c. Growth opportunity
d. Responsibility
Question 3: In their 1964 book titled "The Managerial Grid: The Key to Leadership Excellence", Robert Blake and Jane Mouton identified five strategies for handling conflicts. Which strategy will be very effective for a project manager when the task is of high importance and the relationship with the stakeholder is of lower importance?
a. Forcing
b. Withdrawal
c. Confrontation
d. Compromise
Question 4: You are conducting an audit of a completed project. From what can you expect to get an accurate history of the project?
a. Project status reports
b. Project progress reports
c. Project archives
d. Project documents updates
Question 5: According to H.J. Thamhain and D.L Wilemon, project managers can have nine ways to influence the team members. Which one of the nine ways refers to letting the worker do the tasks they feel good about?
a. Assignment
b. Promotion
c. Expertise
d. Work challenge
Question 6: In Abraham Maslow's hierarchy of needs which of the following exemplifies the highest level of need?
a. Challenging projects
b. Status
c. Team association
d. Sustenance
Question 7: A project manager plans to send a weekly report to update key stakeholders of all that has been accomplished during the past week. Which report template should the project manager use?
a. cStatus report
b. Progress report
c. Revised project plan
d. Project archive
Question 8: An inordinate amount of any project manager's time is spent on communicating. Learning some key principles can help in effective communication. Which one of the following is not a display of effective communication skills by the project manager?
a. Establishing a team contact directory to organize meetups and lunches
b. Celebrating after the kick-off meeting by taking the team out for lunch
c. Explaining the potential risks to the project sponsor during lunch
d. Responding promptly to emails while at lunch with a team member
Question 9: It is good project management practice to include essential project communication activities in the work breakdown structure (WBS). Information corresponding to this WBS activity should also be prepared so that a number of questions can be answered. Which one of the following information is not important to be included in the WBS?
a. Who prepares the report
b. Who has responsibility for the report
c. Who all are to receive the report
d. Who requested the report
Question 10: Which one of the following as per Douglas Ross, author of "Applying Covey's Seven Habits to a Project Management Career", differentiates a good project manager from the rest?
a. Seek first to understand, then to be understood
b. Be proactive
c. Put first things first
d. Synergize
Question 11: You have been appointed to manager a project whose team will be spread across three countries. Your organization plans to provide you with training to increase your effectiveness in leading global teams. Which one of the following will not be part of this training?
a. An introduction to the cultural differences in the unfamiliar countries
b. An exposure to international and virtual team building exercises
c. A study of the procedures and protocols required to conduct international business
d. An explanation of communication choices of the potential international team members
Question 12: Project managers must learn to work with the growing trend of team members working from home. If managed well, this can be of benefit to all. Which one of the following is important for telework to be effective?
a. Teleworking team member's home is close to office
b. Team member visits office for a short duration on every teleworking day
c. Team member who is teleworking should have a large dedicated workspace
d. Work for the teleworking team member is well defined
Question 13: Rapport is a relation of harmony, conformity, accord or affinity. Project managers must develop rapport with the stakeholders in order to practice empathic listening. Which of the following rapport-establishing techniques can be used to help one identify if their behavior is unreasonable?
a. Synergizing
b. Mirroring
c. Collaborating
d. Coordinating
Question 14: New project team members can benefit greatly by acquiring general and specific knowledge about the projects. Specific knowledge can be obtained from the project related documents. Which one of the following electronic tools is best suited for sharing knowledge among project team members, particularly of the general kind?
a. Wiki
b. Email
c. Google Docs
d. SharePoint portal
Question 15: You are planning the human resource requirements for a project. You have determined the type of requirements and also made the work assignments. Following that, you are preparing a detailed plan to show the period in which each person is required to work on the project. What is the term for this plan?
a. Resource assignment plan
b. Staffing allocation plan
c. Staffing management plan
d. Responsibility assignment plan
Question 16: After reading Patrick Lencioni's list of five dysfunctions of a team you decide to make some changes with the project team you are managing. Which one of the following is not based on this list?
a. Carry out team building exercises to build trust and confidence
b. In meetings, support the decisions of the smartest people
c. Assign clear responsibilities to each team member and review periodically
d. Regularly meet with team members to learn their thoughts, opinions, ideas and concerns
Question 17: The status review meeting is a useful technique for performance reporting. Which one of the following is not a purpose of status review meetings?
a. To discuss about project issues
b. To explain in detail selected project information
c. To conflict with those who are being obstacles to the project
d. To motivate team members whose project work is lagging
Question 18: Theory X and Theory Y of human relations management were developed by Douglas McGregor. Following that, William Ouchi introduced Theory Z. What new perspective did Theory Z bring about?
a. Workers don't like to work
b. Workers attitude towards work is equivalent to sustenance
c. Workers behavior reflects their view of management
d. Workers want security the most
Question 19: Project communication management's purpose is to take the right action on the right project information at the right time and involving the right stakeholders. Which of the following is not one of the three main processes in project communications management?
a. Planning communications management
b. Controlling communications
c. Initiating communications
d. Managing communications
Question 20: A tool called resource loading is used to show the allocation of individual resources to tasks over a period of time. Which one of the following cannot be known from this tool?
a. When a resource has some slack available
b. When a resource has been allocated to work beyond their regular schedule
c. When the project uses the maximum organizational resources
d. When the project gets maximum productivity from the organizational resources.