Fast Food Teamwork
Visit a nearby McDonald's or a Burger King restaurant. Observe the activities and the behavior of all the employees, both during a busy period and during a period with few customers.
To what extent do you think the employees (or at least some of them) are working as a group, as contrasted with working as individuals with only individual responsibilities?
Do you think that if the employees worked as a group it would help to improve efficiency and service? As a manager of the restaurant what actions can you take to encourage a greater degree of group working? Please list at least 3 three actions that could be taken to encourage group working. How can management shape behaviors and encourage either?