Evaluate the quality of the copy centers product


Discuss the below in detail:

1. The copy center has a job order for packets composed of 500 pages of copies on white paper and 200 pages on pink paper. The copying rate is 25 pages per minute, the overall setup time is 5 minutes, and the color change time is 2 minutes. What is the expected capacity requirement for the copy machine center to do this job?

2. The routing for the job in Problem 1 also calls for stapling and three-hole drilling in that order. The time standards are 10 and 20 minutes respectively. If labor cost is charged based on total standard time multiplied by $6 per hour, estimate the cost of this job, including the work in Problem 1.

3. Suppose the copy center only did jobs exactly like this one. What would the cycle rate be? Assume that each of the three work centers has its own employee. (Hint: draw a flow chart showing the progression of each order over time.)

4. What is the maximum number of such jobs that can be produced in a 40-hour week? What is the labor cost per job?

6. How would the answers to problems 3 and 4 change if a second copy machine was added, staffed with its own worker. The two copiers operate independently, feeding their output to the stapling operation.

7. What is the throughput time for jobs in the above scenario?

8. How would the answers to problems 3 and 4 change if the batch size is doubled (assume copying run time and setup times remain as defined earlier)?

11. As a customer, what criteria might you use to evaluate the quality of the copy center's product and service?

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Operation Management: Evaluate the quality of the copy centers product
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