Enhance employee success and service quality


The MARS model suggests that motivation, ability, role perception, and situational factors influence employee behavior and results.

Action Items

Watch the multimedia clip Hotel Monaco.

https://video.franklin.edu/Franklin/BSAD/325/HotelMonaco.html

How does the Hotel Monaco meet the four factors of the MARS model to enhance employee success and service quality?

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Other Management: Enhance employee success and service quality
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