Assignment:
Sower, V.E. (2011). Essentials of Quality. Hoboken, NJ: John Wiley & Sons, Inc.
1. What objectives did BHI seek to accomplish through the introduction of SDWTs? Were these objectives .accomplished?
2. Analyze the data in Figure 1 and present it in a way that best demonstrates the impact of the SDWT initiative.
3. Discuss George and Shane's approach to launching the SDWT initiative. How did they try to motivate the employees to accept the change?
4. Discuss Shane's approach to dealing with George's demand that .he change the work order quantity back to five. What would be the impact on the team if Shane had lost the argument and had to change the work-order quantity back?