Discuss the below:
Q1 Assume that you are a hotel manager who is very concerned about providing quality guest service. List three critical topics you would discuss in a guest service training session presented to all new employees
Q2 Often it is difficult to determine whether errors made in the financial records of a hotel, and then uncovered in an audit, represent intentional fraud or simply mistakes resulting from poor training or lack of knowledge. As the GM, what specific criteria might you use to evaluate the honesty of the controller's office if an independent audit revealed multiple areas of consistent mistakes?
Q3 GMs often do not have enough time to do all the work required of them. Some tasks simply must be delegated. What are three specific things you could do when delegating work to subordinates to help ensure they do not think you are "dumping" additional work onto them?