One of the most effective ways to control the service and human operations in your business is to align your goals with employees' compensation and reward plans (economic, tangible, and intangible). Design compensation and reward plans that meet one of the following goals for each function in the company (e.g., operations, sales, web design, as appropriate):
1. You want to attract high quality, experienced employees to a new organic juicing business in San Antonio, Texas.
2. You need to increase your fan satisfaction and experience at a Major League Soccer franchise in Miami, Florida.
3. You need to decrease the number of errors that employees make in an energy management company that sells commercial LED lighting solutions in Ft. Worth, Texas.