To begin with, list three metrics that you think can help you quantify the performance of the current process. List and define the metrics clearly, explain why each metric is important in the assessment of the process and then give an example of the statistic units. For example, if your metric is "speed of processing" it may be defined by how quickly each employee audits a tax form, and the example would be that "on average you would expect 8 tax forms audited per hour." If you have already done this in a previous Assignment, you may copy and paste a summary from that Assignment.
Then, revisit the metrics that you selected for your baseline. For each metric, clearly discuss the following:
1) Describe what the metric is: how is it calculated and used currently?
2) As far as being used as a justifiable project goal, what kind of a change in this metric would constitute success? How did you arrive at this figure? If this target change figure is not possible to estimate now, then describe how you would compute it if you were actually carrying out this project: who would be involved and where would the data come from?
3) Examine the risks outlined in Table 21.2. Which is most likely to occur in this process revision? What actions would you take to address this risk? Be specific to your organization and selected process when addressing this; do not talk in generalities.