Assignment
For this assignment please use the attached ITIL V3 Official Introduction pdf. Submit your work in a MS Word document using the APA format / style, with an Title page, Abstract, Document body, and References. The focus of this first assignment is to describe IT Quality in general terms and then discuss some points about the first of the five ITIL books, Service Strategy.
1. Using scholarly articles or Internet research give a brief introduction to the meaning of IT Quality or IT Quality Assurance (one to three paragraphs are sufficient).
The following questions will use The Official Introduction to the ITIL Service Lifecycle which is already attached.
2. As a framework, describe in a few paragraphs, Why ITIL is successful.
3. Describe, in a high-level summary, the topics in Service Strategy and it's purpose
4. In the ITIL Service Management Lifecycle, the book discusses functions and processes. Provide a summary of these two concepts, in your own words.
5. Discuss a summary of a Service Portfolio as presented in the text.
Text Book: The Official Introduction to the ITIL Service Lifecycle.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.
Attachment:- HW.rar