Problem: As you are getting to know the kind of experience Jane has, you have been impressed with the focus she has on informally mediating disputes and helping supervisory/employee disagreements in her past experience. You know that rather than an informal discussion and consensus building that may have worked for her in the past, in your union environment she will now be required to follow a formal, strictly controlled, and contractually defined grievance process. You feel it is time to bring her up to speed on this. You want to specifically discuss the following points:
1. The different parties that participate in each step of the grievance process,
2. The different agendas of the participants in each step of the grievance process