Conflict Management
Provide an explanation of the topics below and how they can be applied in a professional or personal setting.
Provide a conflict situation that you have experienced in your life or one that you anticipate could happen in your current or future employment.
Provide personal "best practices" approach to conflict resolution.
Detail the critical element of communication and how it is used to resolve conflicts.
Conflict Topics (select five)
- Why does conflict occur?
- Conflict management
- The positive and negative effects of conflict
- Role of personality types in conflict management
- Communication techniques
- Ethics and workplace conflicts
- Climate in a conflict situation
- Stress and anger
- Facework
- Forgiveness
- Mediation and arbitration
- Group conflicts
- Organization conflicts