Concepts of total quality management


Assignment:

Question 1. Describe how leaders use the concepts of total quality management (TQM) and empowerment to involve their employees in the improvement of guest service.

Your answer must be of at least 200 words in length.

Question 2. Describe the various types of hotels, how the hotels are classified, and the amenities each type of hotel offers.

Your answer must be of at least 200 words in length.

Question 3. Creating shared meaning with the receiver of a message is what organizational communication is all about. Choose and respond to ONE of the following statements below. Explain whether you agree or disagree. Describe how a different perspective from someone could cause issues and what could be done to create shared meaning. Support your answer with real or hypothetical examples and support material.

1:Oral skills are more important than written communication skills for most jobs.

2:People who are the most intelligent make the best grades and are the most successful.

3:The successful organizational member must be competitive and persuasive.

4:The successful organizational member is more analytical than others and believes technical skills are more important than communication abilities.

5:It does not matter how I use nonverbal communication techniques, for everyone knows that what I say is more important than how I say it.

Your answer must be of at least 200 words in length.

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Business Management: Concepts of total quality management
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