Case Scenario:
Question 1. You are a recently appointed consultant with the Emirates Group. You are required to help the group further build on their competitive advantage. Choose a department of your choice/currently working for and complete the following tasks.
1: Be able to develop plans for own area of responsibility to implement operational plans
1.1- Design plans which promote goals and objectives for your own departments/areas of responsibilities
1.2- Write objectives, which are specific, measurable, achievable, realistic and time- based to align people and other resources in an effective and efficient way.
1.3- Implement appropriate systems to achieve objectives in the most efficient way, on time, to budget and meeting organizational standards of quality
1.4- Carry out work activities meeting the operational plan through effective monitoring and control
Question 2. After designing plans and objectives your team now has to design and monitor systems for your relevant departments/areas of business.
2: Be able to monitor appropriate systems to improve organizational performance
2.1- Design systems to manage and monitor quality standards specified by your department
2.2- Demonstrate a quality culture to ensure continuous monitoring, evaluation and development of the process
2.3- Recommend improvements which align with the organizations objectives and goals and which result in improvements
2.4- Report on the wider implications of proposed changes within the organization/department.
Guidelines for TASK 1 ( 2000 words)
1.1 - For your chosen department write one corporate aim and one objective within the limitations of the department (customers, time, ethical and legal requirements)
1.2 - Provide details on plans to achieve the objective highlighting the possible risks and contingency plans
1.3 - Provide details on which systems can be implemented to achieve the objectives on time and to budget
1.4 - Provide details on how the activities will be carried out by providing a work based structure, Gantt chart and network mapping
2.1 - Explain TQM and how quality systems will assist in achieving your set objective.
2.2 - Provide information on how your chosen department can monitor and evaluate the quality systems
2.3 - Recommend a change within your department keeping in mind the organisational objectives. Explain how this change can be implemented.
2.4 - How will the change undertaken in P3.3 impact the stakeholders (shareholders, members, employees, customers, suppliers, and environment?