Task:
4 pages of information with 2 cited references that discusses:
Question 1: Detailed information on a company that manages their own CRM "in house." What are the advantages and disadvantages of this company managing their own CRM in house?
Question 2: Detailed information on a company that outsources their CRM. What are the advantages and disadvantages of this company outsourcing their CRM?
Question 3: Which type of CRM (In house vs. outsourced) is the best method for businesses to use? If there isn't a "best" method, in what situations/scenarios is it advantageous to use one or the other?