Good alternative: Chris approaches the HR department.
Chris is a new recruit/hire for the company and has been assured of a good moving reimbursement which is written on his acceptance letter. This should be an assurance to him that if there are any issues that he faces while moving, then he can and actually should approach teh HR department to find out who handles employee moving programs. Once he confirms the correct department and reference, he can then follow up with the concerned contact by explaining his grievances.