Problem:
Select a business or industry that has experienced the phenomena of channel conflict as a result of new e-commerce initiatives. Do some web research to learn about common strategies and other suggestions for managing such conflict. (Examples often involve a conflict between existing bricks and mortar retailers and their associated e-commerce divisions). Pick an example and analyze the channel conflict from the perspective of the various analytical tools. Where do you see the firm in question in relation to the channel conflict matrix. Do you believe that they perceived their channel conflict in the same way that you are proposing in your response? Critique their response to this channel conflict; do you think they developed an optimal solution? If not, what recommendations would you offer for a better solution to this channel conflict?