Case Scenario:
Tichy (2004) argues that businesses are built around ideas. He suggests that a leader’s central idea lays the concept for organizational success.
Tichy further suggests that every organization also has values. The values of an organization must be explicit and must support the accomplishment of business ideas. A leader’s role is to create, shape, and reshape the culture of the organization by developing desired values. The three types of values are:
• Societal: These values are the underpinnings for how a society operates. Honesty or integrity are examples of societal values.
• Subjective: These values are correct in the moral or religious sense. Subjective values include family values or work-ethic values, which are often divisive.
• Operational: These values directly link to the accomplishment of an organization’s business philosophy. Operational values include customer service, entrepreneurship, or boundarylessness.
Problem 1. Described the central business idea of the chosen organization.
Problem 2. Analyzed and described with examples the opportunities and ideas for improving the chosen organization's performance, providing answers to the following questions.
Problem 3. Can your chosen organization do a better job of serving customers?
Problem 4. Are there potential customers whom your chosen organization isn't serving?
Problem 5. Are there new products or services that your chosen organization could offer?
Problem 6. Does your chosen organization have problems maintaining an appropriate level of working capital?
Problem 7. Does your chosen organization have assets that are underutilized?
Problem 8. Does your chosen organization exceed desired inventory levels or does it assume the need for high inventory rates?
Problem 9. Are your chosen organization's work processes maximally efficient and focused?
Problem 10. Do your chosen organization's competitors or benchmarks complete the same work but consume fewer resources?
Problem 11. Analyzed and described ideas for improving the organization's competitive advantage.
Problem 12. Identified and described the values that the chosen organization needs to focus on to achieve ideas for improving performance and competitive advantage.
Problem 13. Analyzed and discussed how existing behaviors in the organization differ from the ideas needed to achieve organizational ideas.
Problem 14. Analyzed and discussed how to change the values that do not support the achievement of organizational ideas.
Problem 15. Analyzed and discussed how to reinforce the values that support the achievement of organizational ideas.